AgCRM provides an end to end Solution for bulk operations, trading, brokerage and logistics
AgCRM provides an end to end Solution for bulk operations, trading, brokerage and logistics
Built for Salesforce™ the worlds #1 customer relationship management software, AgCRM provides a 360º view of activities, suppliers and customers
AgCRM’s user friendly platform allows you to create and customise lists, reports and dashboards to view and communicate CRM activities, inventory, contracts, logistics and risk features, as well as create your own workflows to provide a 360º view of activities, suppliers and customers.
In todays business world, information is key. The CRM database provides the ability to record all conversations, send SMS to carriers, growers, suppliers, send Emails and marketing campaigns, newsletters, daily cash prices and all information is recorded against the contact in AgCRM allowing full visibility across all areas of your commodity business. One single source of truth.
AgCRM’s user friendly, easy to use crm platform allows you to create and customise lists, reports and Dashboards and Customisable Reports to view and communicate CRM activities, inventory, contracts, logistics and risk features. Real time data that is accessible across multiple devices such as mobiles, ipads, tablets and secure Online Portals.
Combine this with Xero and/or SAP B1 for a full end to end solution.
We offer Australian based support. AgCRM has been built and designed by industry with over 25 years’ experience with commodity trading system solutions.
Similarly, our support team are agricultural industry experienced. We offer a full suite of services including Training and Implementation, full comprehensive Knowledge Centre, Support Case management, On-site consulting, and business review services.
FREQUENTLY ASKED QUESTIONS
What is the advantage of a Cloud Based CRM platform?
A cloud based crm system can be accessed from all devices allowing a fully integrated system, which creates a full company view & in Real Time. This will allow effective commodity procurement, trading and risk management for your agribusiness.
Why is customer relationship management built within Salesforce an advantage?
Salesforce is the worlds #1 CRM software. AgCRM has been developed by the commodity and agriculture industry meaning that is fit for purpose. All segments of agribusiness such as commodity traders, brokers, storage & site operation and logistics have contributed to its development. Using the crm software Salesforce has enabled commodity business to elevate their customer relationship management and enhance communication and marketing campaigns and have 360 view of all activities within their business via Dashboards and customizable reports and Online Portals.
Is my database and data secure?
Data integrity and security is important. Security features include Multi-Factor Authentication of Users, User Access, Profile Access, Roles Access, Managed user passwords.
What is a Secure Online Portal and how can I use them with my business?
Secure Online Portals are a window into your AgCRM. Using permissions and state of the art security- Online portals can be created to allow people to view or enter information directly into AgCRM.
Use cases include – Contract information, Grower Receival Ticket information, Inventory balances at site, Transferring Grain, Carrier Load Schedules,
Can I send SMS to my Contacts within the system?
In todays business world, SMS’s are quick and easy to relay information. Currently SMS’s are used by AgCRM to confirm delivery to site, send load information to carriers and sub-contractors, confirmation of contracts, cash pricing.
Footnotes
* SMS and Email Marketing Services rely on third party apps from within Salesforce™ AppExchange for SMS service costs and Email Templates
** Work In Progress
***Portals requires Client customisation – either by an Admin user, by Salesforce or a third party implementor
AgCRM Case Study
Grain Trading and AgCRM
Case Study – Australian Grain Industry – 2020/21
Commodity Trading Solutions (CTS) was engaged by CHS Broadbent (CHSB) to assist them in replacing legacy trading and handling systems to compete efficiently and nimbly in the changing Australian Grain Industry where droughts and fierce competition make grain trading and storage asset management a challenging environment.